OMG! THIS MORNING I called to explain how my pool pump wasn't 'priming'... BRYAN (AH-MAZING CUSTOMER SERVICE) Walked me through EXACTLY what to do and BAM! IT WORKED. Now this may not sound 'that awesome'...but let me tell you how it was THAT AWESOME... My husband is on deployment (and normally takes care of the pool) and even though I am mechanically inclined, went through trouble shooting on my own and still couldn't get it working)... THEN BRYAN helped me over the phone AND SAVED ME $125 SERVICE FEE!!! So, YES, I would say THAT and HE is pretty dang AWESOME!!! Thank you J&S for having THE DUDE TO HELP OUT!!! BRYAN, YOU ROCK! AND WE SO APPRECIATE YOU!!!